Shipping & Returns

Shipping

All orders are shipped through USPS. Available shipping options and rates are calculated at checkout based on the order and destination.

Please double-check your shipping address before placing your order. I’m unable to take responsibility for packages sent to an incorrect address provided at checkout, or for packages that are marked as delivered but later lost or stolen.

If you notice an address error after ordering, please contact me as soon as possible. I’ll do my best to update it if the order has not already shipped.

Processing Times

Rizzo Michelle is a small, independently run shop, and many items are handmade or produced in limited batches.

Processing times vary depending on the type of item:

• Ready-to-ship items are usually processed and shipped sooner.
• Made-to-order and pre-order items require additional production time.
• Handmade bags and handcrafted kaiju figures may have longer processing times depending on the design, materials, and current order volume.

The estimated processing time for each item will be listed on the product page whenever possible.

During conventions, major shop releases, holidays, and other busy periods, processing may take a little longer. Any important delays or shop updates will be posted on the website or shared through my social media.

Please remember that processing time and shipping transit time are separate. Once your order is handed over to USPS, delivery timing is determined by the carrier.

Domestic Shipping

I currently ship domestic orders through USPS.

Delivery times vary depending on the shipping service selected at checkout and your location. USPS delivery estimates are not guaranteed unless specifically stated by the carrier.

Orders shipping to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, or other non-contiguous U.S. locations may require additional transit time.

Shipping charges are based on postage and packaging costs.

Expedited Shipping

Need something by a certain date? Please contact me before placing your order.

Rush production is not guaranteed, especially for handmade, made-to-order, or pre-order items. If expedited shipping is available for your order, I’ll let you know what options may be possible.

Please keep in mind that upgrading the shipping method only speeds up the carrier’s delivery time. It does not automatically shorten the production or processing time of a handmade item.

International Shipping

International shipping may be available to select destinations through USPS or another shipping option shown at checkout.

International delivery times can vary significantly depending on destination, carrier delays, and customs processing.

Customers are responsible for any customs duties, import taxes, brokerage fees, VAT, or other charges required by their country.

These charges are not included in the item price or shipping cost and cannot be predicted or reimbursed by Rizzo Michelle.

Before ordering, I recommend checking with your local customs authority if you are unsure about possible import fees.

Tracking

When tracking is available, you’ll receive your tracking information once your shipping label has been created.

Please allow a little time for the carrier to scan and update the tracking information after the package has been accepted.

Lost, Stolen, or Delayed Packages

Once an order has been accepted by the shipping carrier, transit and delivery are outside of my direct control.

If your tracking shows unusual delays, please contact the carrier first for additional information. I’m also happy to help provide order or tracking details if needed.

Packages marked as delivered are generally considered completed deliveries. If you believe a package was stolen or misdelivered, please contact USPS and check with household members, neighbors, or your local post office.

Returns & Exchanges

I hope you love your order, but if there is a problem, please contact me through the Contact Me page.

Returns may be accepted on eligible items within 30 days of delivery unless otherwise stated in the product listing.

Please contact me before mailing anything back so I can confirm whether the item is eligible for return and provide return instructions.

Returned items must be:

• unused and in original condition
• returned with any original tags or packaging when applicable
• safely packaged for return shipment

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an error was made with the order.

Original shipping charges are non-refundable unless the return is due to an error on my part.

Non-Returnable Items

Unless there is a defect or mistake with the order, the following items are generally considered final sale:

• custom or personalized items
• made-to-order items created specifically for the customer
• items marked as final sale
• certain limited-edition or artist-release items when stated in the listing

Because many of my pieces are handmade, small variations may occur and are part of the handmade nature of the item.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact me as soon as possible and include your order number along with clear photos of the item and packaging.

I’ll review the issue and work with you on the best available solution.

Return Address

Please do not send a return without contacting me first.

Once a return is approved, I’ll provide the correct return mailing instructions.

Refunds will be issued to the original payment method after the returned item has been received and inspected.

Still Have a Question?

If there’s anything I haven’t covered here, please send me a message through the Contact Me page and include your order number if your question is about an existing purchase.