FAQ

Welcome to Rizzo Michelle! Below are answers to some of the most common questions about ordering, pre-orders, handmade items, designer toys, shipping, and events.

If you still need help after reading through the FAQ, feel free to reach out through the Contact Me page.

Product & Safety Information

Are your products handmade?

Many of my products are handmade, hand-finished, painted, assembled, or produced in small batches by me.

Because of the handmade nature of my work, slight variations in color, stitching, paint, texture, placement, or finish may occur. These small differences are part of what makes each piece unique.

Colors may also appear slightly different depending on your screen or device.

Are your products toys for children?

Unless a listing specifically states otherwise, my designer toys, sofubi-style figures, collectibles, decorative pieces, and accessories are intended for adult collectors and display purposes.

Some products may contain small parts, hardware, magnets, wires, electronic components, or other pieces that could present a choking or safety hazard if damaged or dismantled.

Please review the individual product description before purchasing and use your own judgment when displaying or handling items around children or pets.

How should I care for handmade items?

Please handle handmade and collectible items with care.

Bags and accessories should not be pulled, overfilled, soaked, or handled roughly. Designer toys and figures should be treated as collectible art pieces unless otherwise noted in the listing.

Specific care instructions will be included on individual product pages when needed.

Ordering

How do I place an order?

Simply add your items to your cart and follow the checkout instructions.

Please review your order, shipping address, and product details carefully before completing your purchase.

How long will my order take?

Processing times vary depending on the item.

Ready-to-ship items will usually ship sooner, while made-to-order and pre-order items require additional production time.

Handmade bags and handcrafted kaiju or designer toy releases may have different turnaround times depending on the design, materials, and current order volume.

Please refer to the individual product listing for the most current estimated processing time.

Pre-Orders & Limited Releases

When will a certain design be available again?

Pre-sales and product releases rotate throughout the year.

I bring back selected designs based on demand while also making room for new bags, kaiju figures, colorways, patches, stickers, and other creations.

Upcoming releases will be announced on the website and Instagram.

Can you rush my order?

Rush production is generally not available.

Rizzo Michelle is an independently run shop, and many items are handmade by me. Orders are completed according to the production schedule and estimated processing time shown on the product listing.

If you need an item by a specific date, please contact me before ordering to see whether the timing is realistic.

Please keep in mind that expedited shipping does not shorten the production time of a handmade item.

Why are quantities limited?

Many of my designs are produced in small batches.

I intentionally limit quantities so I can maintain quality, manage production responsibly, and continue creating new designs.

Some pieces may return in future releases or new colorways, while others may be retired.

Can you hold an item or pre-order slot?

I’m unable to hold items or reserve pre-order spots.

Items and pre-order slots are available on a first-come, first-served basis.

Payment options such as Shop Pay installments may be available through Shopify depending on eligibility.

Can I change a backpack to a crossbody bag?

Sometimes.

Please contact me with your order number as soon as possible. Changes depend on the design and whether production has already started.

Once an item has reached a certain stage of production, modifications may no longer be possible.

Do you offer customization?

Limited customization may be available on certain handmade bags or designs.

Please contact me before ordering to discuss your request. Customization is not guaranteed and may involve additional costs.

Are your designs limited edition?

Many of them are.

Some bags, figures, colorways, patches, and other designs are produced in limited quantities. Once a design reaches its planned production amount, it may be retired or return later in a different version.

Designer Toys & Kaiju Figures

Are your figures handmade?

My designer toys and kaiju figures may involve a combination of sculpting, 3D printing, casting, painting, assembling, hand-finishing, or other production methods depending on the piece.

Each listing will explain the materials and production process when relevant.

What does “sofubi-style” mean?

Sofubi refers to Japanese-style soft vinyl collectible toys, particularly kaiju and character figures.

My growing interest in designer toys is heavily inspired by the creativity, colorways, and monster designs found throughout sofubi culture.

Some of my pieces may be actual soft-vinyl productions, while others may simply be inspired by the aesthetic. The individual listing will specify the material used.

Will you release different colorways?

Absolutely.

One of my favorite parts of designer toys is experimenting with different color combinations, finishes, themes, and limited colorways.

New versions and releases will be announced on the website and social media.

Shipping & Returns

Do you ship within the United States?

Yes.

Domestic shipping options and rates are calculated at checkout.

Do you ship internationally?

International shipping may be available to select destinations.

Customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or other charges required by their country.

For complete information, please visit the Shipping & Returns page.

What if my package is delayed?

Once an order has been accepted by the shipping carrier, transit time is outside of my direct control.

Tracking information will be provided when available. If a shipment appears significantly delayed, please contact the carrier first and feel free to reach out if you need additional order information.

Do you accept returns?

Eligible items may be returned according to the policies listed on the Shipping & Returns page.

Custom, personalized, made-to-order, or final-sale products may not be eligible for return unless there is a defect or order error.

Please contact me before sending anything back.

Payments

What payment methods do you accept?

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Discover
• Apple Pay
• Google Pay
• Shop Pay
• PayPal, when available

The payment options currently available to you will appear during checkout.

Is it safe to shop on your website?

Payments are processed securely through Shopify and its supported payment providers.

Payment information is handled through the checkout system and is not manually collected by me.

Gifts

Do you offer gift wrapping?

Gift wrapping may be available depending on the item and order volume.

Please contact me with your order number after purchasing if you would like to ask about gift wrapping.

Can I include a gift message?

Yes.

Please contact me with your order number and the message you would like included. Your message will be written or printed as provided, so please double-check the wording before sending it.

Can you leave pricing information out of a gift order?

Absolutely.

If your order is a gift, send me a message with your order number and let me know.

Shopping In Person

Do you have a physical store?

Not at this time.

Rizzo Michelle is primarily an online shop, but I also vend at conventions, markets, and other events.

Visit the Events page to see where I’ll be appearing next.

Still Have Questions?

No problem!

Send me a message through the Contact Me page and I’ll get back to you as soon as I can.

If your question is about an existing order, please include your order number so I can help you more quickly.