Want to say hello or have a question?
Please use the contact form below and I’ll get back to you as soon as I can.
Rizzo Michelle is a small, independently run shop, so response times may vary during weekends, holidays, busy production periods, and conventions. If you’re contacting me about an order, please include your order number or transaction ID so I can help you faster.
Before sending a message, please take a quick look at the FAQ page, as your question may already be answered there.
Common Questions About Pre-Orders & Handmade Bags
How long do orders take to ship?
Turnaround times vary depending on the item. Ready-to-ship items usually go out sooner, while made-to-order and pre-order bags may take several weeks to complete. Estimated processing or shipping dates will always be listed on the product page whenever possible.
When will a certain design return?
Pre-order schedules vary throughout the year. I rotate returning designs while also introducing new bags, figures, patches, and other releases. Upcoming drops and restocks are usually announced on Instagram.
Can you rush my order?
Unfortunately, rush orders are not available. Every handmade item is produced by me, so orders are completed in the order they are received. If you are purchasing an item for a birthday, holiday, convention, or other special occasion, please review the listed processing time before ordering.
Why is stock limited?
I keep quantities and pre-order slots limited to maintain the quality of each piece and avoid taking on more orders than I can realistically complete. Many of my designs are produced in small batches and may be retired once their run is complete.
Can you hold an item or pre-order slot for me?
I’m unable to hold items or pre-order spots. Payment options available through Shopify or Shop Pay may be offered at checkout, depending on eligibility.
Can I change a backpack to a crossbody bag?
Sometimes! Please contact me with your order number as soon as possible. Changes depend on the design and how far along your order is in production, so I can’t guarantee modifications after work has begun.
Do you offer custom bags?
Limited customization may be possible on certain designs. Please contact me before placing your order so I can let you know whether your request can be accommodated.
Are your designs limited edition?
Most designs are produced in limited quantities unless otherwise stated. Once a design reaches its planned production amount, it may be retired to make room for new creations.